Shipping
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Great news...shipping is FREE! At this time, we only ship domestically.
- Your orders will be shipping directly from the small businesses owner who made or collected your item. You will receive multiple shipments to complete your order if you ordered from more than one maker.
- Items are normally shipped within 3 - 5 business days of when the order was placed and typically arrive within 5 -7 business days from the shipping date. Shipping times may be longer during the holidays.
- You will receive a confirmation of your order along with tracking information once your item(s) have shipped and are in the hands of the carrier. If you run into a delivery issue, please contact the carrier directly using your tracking number.
- If you need to ship a gift, you can do this with a separate transaction. We are not able to process different shipping addresses for different items in one transaction.
- Custom orders (e.g. a monogrammed jewelry item) may also incur an additional processing time for the vendor to prepare the item. Vendors have made every effort to include this in their item description notes.
Returns
We want you to love your order and are happy to assist with product returns. The items sold on our website are either handmade or antiques/vintage. As a result, products may have subtle variations (if handmade) or normal and expected signs of age (if vintage). These are not considered flaws, but part of the beauty of buying products of this kind.
- If you are unhappy with your purchase, you may return your item, and a refund will be issued when the order is returned safely in unused condition within 7 days of confirmed receipt of the item. Additional details below.
- If you decide you would like to return an item for a refund, the first step is to contact us. Please include your order number, product details, and the reason for the return.
- To be eligible for return, the product must be unused and in the same condition you received it. That means it should be in the original packaging if possible, and it must be undamaged or unworn with original tags if it is a clothing item. We reserve the right to refuse any returns that are not in a suitable condition for resale.
- All bath and body/apothecary products, candles, and opened food products are FINAL SALE sale unless incorrect or damaged in transit.
- Return shipping is the customer's responsibility unless the return is due to our error. We recommend an insured and trackable mail service as we are not responsible for lost packages. We will send instructions regarding where to return your items(s).
- After we receive your item, we will inspect the item(s) and process your refund to your original method of payment. Please allow 1-2 weeks for your return to be processed.
- If your item arrives and is damaged or is incorrect, please email us and provide photographs of the item and your order information (see above) so we can make it right for you as quickly as possible.
- All sale or discounted items are FINAL and may not be returned or exchanged.
